A little help.A clear next step.

How to ask for help

Start a conversation through shop support. Please include:

• Your order reference and the email used at checkout.
• The item or amount you’re asking about.
• A short description of what happened and what you’d like us to review.

We’ll email you a private link to your support conversation. Read our reply and send any follow-up details there. Replies sent directly to the notification email are not added to the conversation.

How refunds work

Approved refunds are issued to the original payment method. Check your order page for the refund status and amount. Your bank determines when the credit appears in your account.

The team will review whether a full or partial refund is appropriate for your request. Sending a message does not automatically cancel an order or issue a refund.

Cancellations & exchanges

If you chose the wrong item or variant, contact us as soon as you notice. We’ll check the order’s status and explain whether it can be cancelled or whether you should place a new order.

Contact support before sending an item back. We’ll provide the return instructions for your order.

Still unsure?

You don’t need to diagnose a payment issue yourself. If you see an unexpected charge or an order you don’t recognize, contact shop support. Share the order reference or a redacted screenshot, never your full card details.